Conditions of Use

Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. "We", "us" or "Our" means our company. "You" or "your" means the person accessing, using or ordering from our website over the Internet.

Goods are supplied by us directly to you and the contract of sale then exists between you and us. These terms and conditions cover all sales made through this website.

Prices, description and availability of goods

Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

Sales tax

Value Added Tax (VAT) is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.

Payment methods

You may order online using a credit / debit card (We accept Delta, Maestro / Switch, Master Card, Visa (not Electron)). All prices are in Euro (€) and credit / debit card transactions for orders outside the ROI will be converted by the card company at their current exchange rates. All transactions regarding credit cards are handled by paypal, we never collect, store or view credit card numbers on this site.

We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:

Fresh / disposable / perishable goods (e.g. flowers or fresh foods)

Sealed audio / video recordings or computer software which have been opened

Goods made to the customer's personal specifications

Delivery arrangements

Your shopping basket displays the goods you have purchased we endevour to process all order within 24 hours dependent on availability. We will notify you if your goods are not able to be despatched within this timescale. The costs for delivery are shown depending on the shipping destination and the delivery service selected.

Return can be sent to Darbleyfish, St Theresas, St. Marys Place, Athlone, Co.Westmeath, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.

Complaints

Should you have a complaint with the service or product we provide please contact Customer services by e-mail. We aim to acknowledge complaints within 5 working days



• Advise you how long it will take to resolve the complaint
• Keep you informed throughout the process
• Offensive or age restricted material